Came in to have a look round, (we were on holiday here) I was very impressed with the staff and the cars. The garage is spotless, the cars are all clean. The staff very friendly and helpful. I was so impressed, I went back home and brought an XC90 T8 Inscription. Thanks Truro Motor Company Volvo.
2 weeks ago
Very helpful staff took my car in to buy coolant but the chap in the parts department checked my car over and decided I didn't need it and it only needed topping up with water saving me money which is always a good thing , he also advised me on other questions I had and was extremely informative and helpful, lovely experience as I was very nervous of going to a mains car dealer but definitely proved trust worthy and helpful
5 months ago
I have been taking my old Volvo to Truro Motor Company for many years now, and they have always been excellent to deal with. Simon the service advisor always keeps me well informed with how work is progressing on my car, and the other day I went to the parts department for a replacement mirror glass, and while it wasn't in stock, Laura had it for me the next morning! Brilliant service 😁
in the last week
The price quoted over the phone twice for a service went up by over £150 when I arrived and then I made the mistake of leaving my car with them.
The resulting bill had a number of spurious items that they couldn't, or wouldn't explain. They said that free health check included a wear and tear check of all consumable items but when they do a service they check other, different consumable items and charge you for it. Quite what they are I still don't know. Where it says 'screen wash' on the bill, they actually mean rags (!)...
When I complained by email, it was 'intercepted' (their words, not mine) presumably so those who need to know, don't actually find out. Their first responses were bordering on sarcastic and the last email promised a call the following week which unsurprisingly never happened.
One of the worst garages I have had the misfortune of dealing with.
3 months ago
I was asked by Google to pass comment simply because I was passing it. Why? It has cars, looks clean and looks closed. OK?